Details
Event Type: Conference
Address: Westbourne Communications, London, SW1Y 5AH
Event Overview
The event will be introduced by Imogen Osborne MPRCA and Annabel Dunstan MPRCA, Co-founders, Question & Retain, and experts in measuring and managing client satisfaction.
Q&R will share the results of the latest aggregate data revealing what good looks like - data drawn from thousands of client responses in 2016 together with top tips on best practice.
A panel of speakers will share their thoughts on measuring and managing client satisfaction and will consider the questions below as well as taking questions from the floor.
Panel:
James Bethell MPRCA, MD, Westbourne Communications
Paul Nolan MPRCA, MD, Chief Client Officer, CCgroup
Nicole Clarke MPRCA, Head of Analyst Relations and Senior PR Manager at Orange Group - Orange
Topics to be covered:
- Who owns client relationships in your consultancy? Are there board sponsors for example?
- Do you conduct face to face interviews and if so what frequency and how do you collate the feedback gleaned?
- How do you currently measure client satisfaction?
- What value does it bring the business to invest in this way?
- Do you have any early warning system for latent grumblers?
- How do you currently act on feedback that suggests you have ambassadors for your business?
- What does best practice look like when it comes to client sat and what are your top three tips?
To register, please contact tilly.trinder@prca.org.uk