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Effective client communications

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Places available:
Level: 
Intermediate
Points Awarded: 
40
Course Type: 
Classroom based
Date:
Trainer:
Location:

This workshop aims to equip delegates with the skills and techniques needed to work effectively with clients - even in difficult situations - and build long and lasting relationships.

Course Objectives: 

Attendees will gain skills in all aspects of account handling including agreeing, managing, exceeding and monitoring expectations; using assertive behaviour to manage difficult situations; and adapting behaviour to improve outcomes. This is a highly interactive workshop that includes role-playing exercises.

Learning Objectives: 

What clients and consultants want from each other
The common problems and why they occur
Active listening techniques
Developing a clients' charter
Managing expectations
- See more at: http://www.prca.org.uk/pr-training-effective-client-communications-19-ma...

Materials: 

Full course notes will be provided. A notebook and pen will also be provided. If you prefer to work on a laptop, you are more than welcome to bring it along with you to use throughout the day.

Trainers: